Check-ups & cleans
Same-day crowns
Dental implants
Clear aligners & Invisalign
Emergency dentist Canberra
Kids' dentistry
Teeth whitening
Root canal treatment
Wisdom teeth removalLast updated: November 2026
Glebe Park Dental (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, including health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We collect information that is reasonably necessary to provide dental care, including your name, date of birth, contact details, Medicare, health fund or DVA details, medical and dental history, medicines, allergies, X-rays, photographs and clinical notes, and payment information.
How we collect it
We usually collect information directly from you — in person, by phone, through our online booking system, by email or through forms on this website. Sometimes we collect information from other health practitioners (for example, a referral), from a parent or guardian, or from your health fund, with your consent or as permitted by law.
Why we collect and use it
- To assess, diagnose and treat you, and to provide ongoing care
- To manage appointments, send reminders and communicate with you
- To process payments, health fund claims, Medicare (including the Child Dental Benefits Schedule) and DVA claims
- To meet our legal, professional and accreditation obligations
- To manage and improve our practice
Disclosure
We only disclose your information for the purpose it was collected, a directly related purpose you would reasonably expect, with your consent, or where required or authorised by law. This may include other health practitioners involved in your care, dental laboratories, radiology providers, health funds, Medicare and Services Australia, DVA, and service providers who support our practice (such as our practice management, booking and IT providers). We do not sell your personal information. We do not usually send personal information overseas; if a service provider stores data outside Australia, we take reasonable steps to make sure it is protected.
Direct marketing
We may send you appointment reminders and practice updates. We will only send marketing communications with your consent, and you can opt out at any time.
Storage and security
We store records electronically and in hard copy, and take reasonable steps to protect them from misuse, interference, loss and unauthorised access. Dental records are kept for the periods required by law and professional guidelines.
Access and correction
You can ask to access or correct the personal information we hold about you. Please contact us in writing. We will respond within a reasonable time, usually 30 days. In limited circumstances permitted by law, we may refuse access and will explain why. A reasonable fee may apply for copies of records.
This website
Our website may use cookies and analytics to understand how visitors use the site. This information does not usually identify you. Please don’t include detailed health information in our website contact form — call us instead. Online bookings are handled by our booking provider, which has its own privacy policy.
Complaints
If you have a concern about how we have handled your personal information, please contact our Practice Manager. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992, or the ACT Health Services Commissioner via the ACT Human Rights Commission.
Contact us
Glebe Park Dental
188/15 Coranderrk Street, Canberra City ACT 2601
Phone: (02) 6295 9460
Email: [email protected]